Frequently Asked Questions

A. We take all major insurances, besides Medicare.  For all other inquires, please contact the Business Office 763-333-7722.

A. Our primary concern is the welfare of patients entrusted to our care.  Unfortunately, however, we must also be concerned with the economic factor.  In compliance with the Federal Consumer Credit Protection Act, we wish to notify you of our policy regarding payment of statements rendered on your behalf.

  • We expect payment on the day of service.  We will, however, extend credit to those patients who have demonstrated a good credit record in the past.
  • If an account has been billed, it must be paid in full within 30 days of receipt of the monthly statement.
  • Forms of payment we accept are: cash, check, American Express, Visa and MasterCard.
  • If you cannot pay the bill in full, arrangements must be made through our business office. We are happy to set up a payment plan.
  • A finance charge is assessed on all accounts with charges over 60 days.  The rate is 8% APR.
  • Patients are placed on a cash basis if any portion of their account balances pass 90 days. This means that all non-emergency visits must be paid for at the time of service. All emergency visits must be paid for within one week of the visit.
  • Accounts will be listed with our legal collections agency if the balance reaches 120 days unless a payment plan is established and followed.
  • For more information, call our business office at (763) 333-7722 

A. Patients arriving late by 15 minutes or more may need to reschedule.  If scheduling permits, the patient may be seen by the next available provider. There may be a long wait. If you know you will be late for an appointment, please call us at (763) 333-7733

A. We encourage appointments! Walk-in patients will see the next available provider, who will not necessarily be their preferred provider.

A. We will bill your health plan for specific types of phone calls with your health care provider, if it is to to provide care in place of an office visit. Calling may save you the time and inconvenience of bringing your child to the office. We will not bill for advice given to you by our medical support staff (nurses and medical assistants).

Many problems may be solved over the phone.  We are happy to provide this service but please note that it is against the policy of this clinic to treat by phone when a child has a serious illness or has never been seen in our office.

Even when the office is closed, an answering service is available to make sure your child receives excellent care.  Please call anytime your child is ill or injured and the on-call provider will call you back, but save routine calls and medication refill requests for regular office hours.

A. Please call your Pharmacy for prescription refills. We need 24 hours to process the refill request from the pharmacist. All refill requests on weekends and holidays will be addressed the following weekday (Monday-Friday).

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Contact Us:

Location

500 NE Osborne Rd-Suite 215
Fridley,MN 55432

Location

11107 Ulysses St NE-
Blaine, MN 55434
Open 365 days per year!

763-333-7733

Call us Anytime
24-hour on-call service

Walk-in urgent care

M-F 7:30am to 9:00am Blaine & Fridley
Weekends & Holidays - 9:00-10:30am-Blaine location only

Office Hours

Monday - Thursday 7:00am - 5:00pm (Fridley)
7:30am-7:00pm (Blaine)
Friday - 7:00am - 5:00pm (both sites)
Saturday, Sundays and Holidays 9:00am-10:30am Blaine location only

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Summer Blog 2019

 

  Are we feeling the heat? Finally, am I right? We here at CTMC are just as excited to enjoy some much needed sunlight. Before we head out, I wanted to share some tips to keep those little ones safe and healthy this summer. For the wee ones, try to keep babies younger than 6 months out of direct sunlight. Find shade under a tree, an umbrella, or the stroller canopy.

 

When possible, dress yourself and your children in cool, comfortable clothing that covers the body, such as lightweight cotton pants, long-sleeved shirts, and hats. Hats should have an all-around 3-inch brim to shield the face, ears, and back of the neck. Limit sun exposure between 10:00 am and 4:00 pm when UV rays are strongest. Last but not least: Use sunscreen! But the sunscreen aisle has like 50 different kinds!

Look for something without a lot of added scent or the ingredient oxybenzone. Use a broad-spectrum sunscreen with a sun protection factor (SPF) of at least 15 (up to SPF 50). An SPF of 15 or 30 should be fine for most people.

 

For sensitive areas of the body, such as the nose, cheeks, tops of the ears, and shoulders, choose a sunscreen with zinc oxide or titanium dioxide. These products may stay visible on the skin even after you rub them in. Put sunscreen on 15 to 30 minutes before going outdoors. It needs time to absorb into the skin. Try to use sunscreen any time you or your child spend time outdoors. Remember that you can get sunburn even on cloudy days. Reapply it every 2 hours and after swimming, sweating, or drying off with a towel. For babies younger than 6 months: Use sunscreen on small areas of the body, such as the face, if protective clothing and shade are not available.

 

  Now let’s talk hydration. Since they have a higher body surface area compared to adults, children get dehydrated much quicker. Most suggest trying to get them to pause for a few sips of water every 15 min. Many children resist this but you can get creative by offering treats with a higher water content. Think about watermelon, snow cones, popsicles. I don’t encourage sports drinks due to the excessive amount of sugar in some of them but, that being said if your child will be out in the heat exerting themselves heavily you do want them to replace some electrolytes so I suggest diluting a sports drink with water. Keep an extra attentive eye on children with Autism since sometimes they are less aware of their own needs and may not be able to communicate as effectively or ask for water. Be on guard for signs of heat exhaustion and the more severe form of that which is Heat Stroke. Heat stroke is a severe type of heat illness that occurs when a child’s body creates more heat than it can release and is unable to cool itself. This can cause their core body temperature to rise rapidly. If not treated quickly it can cause brain damage or death. Symptoms include body temperature above 104˚ F, headaches, absence of sweating, flushed, hot and dry skin, fainting, dizziness or weakness, fast breathing or rapid heartbeat, vomiting, if especially severe, seizures may occur as well. If your child has been outdoors, or in any hot environment, and shows symptoms, seek emergency medical treatment immediately.

 

   I feel like I’ve lectured a lot already! But just a couple more items! Water! It’s everywhere here in Minnesota and no lifejacket is a substitute for adequate supervision. Teach your children to never enter water without an adult with them. If you happen to be on a boat, everyone needs a lifejacket. No discussion.

 

 Bugs. There’s no getting away from them. Most are simply annoying like mosquitos but some can carry disease. Ticks are probably the biggest concern here in MN. Whenever you or your children have been playing outdoors you should check them for ticks, remember to check the hair too since it’s easy for them to be missed if they’re small. We worry about Lyme disease with deer ticks that have been attached longer than 24 hrs. If you find a tick but it is not attached, just remove it. If it’s attached you can remove them with tweezers. The head may remain buried in the skin, this is not a problem, your body will deal with it. If it is engorged and you don’t know for sure how long it was there then give us a call or come in, also put the wee body in a bag so we can identify which species it is. So much fun, eh? Also be on the lookout for the famous “Bullseye Rash”. It can be anywhere not just where the tick bite was, it is generally flat and not painful or itchy. It literally looks a lot like the Target logo.  If you something that looks like this then we do need the child to come into clinic to confirm and decide on the right treatment. Don’t worry too much. Lyme is very treatable especially if caught early.

 

  I feel like I just made summer sound super scary! Honestly, it’s not, it’s full of opportunity for a great time with the little ones if we just use a little common sense! Even then accidents happen and in that case, we’re here for you!

 

Jennifer Rousseau, MD

Child and Teen Medical Center

Fall Blog 2018

Greetings Families! We at Child and Teen Medial Center hope summer was amazing and you are full of warm memories because it’s going to get

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