Frequently Asked Questions

A. We take all major insurances, besides Medicare.  For all other inquires, please contact the Business Office 763-333-7722.

A. Our primary concern is the welfare of patients entrusted to our care.  Unfortunately, however, we must also be concerned with the economic factor.  In compliance with the Federal Consumer Credit Protection Act, we wish to notify you of our policy regarding payment of statements rendered on your behalf.

  • We expect payment on the day of service.  We will, however, extend credit to those patients who have demonstrated a good credit record in the past.
  • If an account has been billed, it must be paid in full within 30 days of receipt of the monthly statement.
  • Forms of payment we accept are: cash, check, American Express, Visa and MasterCard.
  • If you cannot pay the bill in full, arrangements must be made through our business office. We are happy to set up a payment plan.
  • A finance charge is assessed on all accounts with charges over 60 days.  The rate is 8% APR.
  • Patients are placed on a cash basis if any portion of their account balances pass 90 days. This means that all non-emergency visits must be paid for at the time of service. All emergency visits must be paid for within one week of the visit.
  • Accounts will be listed with our legal collections agency if the balance reaches 120 days unless a payment plan is established and followed.
  • For more information, call our business office at (763) 333-7722 

A. Patients arriving late by 15 minutes or more may need to reschedule.  If scheduling permits, the patient may be seen by the next available provider. There may be a long wait. If you know you will be late for an appointment, please call us at (763) 333-7733

A. We encourage appointments! Walk-in patients will see the next available provider, who will not necessarily be their preferred provider.

A. We will bill your health plan for specific types of phone calls with your health care provider, if it is to to provide care in place of an office visit. Calling may save you the time and inconvenience of bringing your child to the office. We will not bill for advice given to you by our medical support staff (nurses and medical assistants).

Many problems may be solved over the phone.  We are happy to provide this service but please note that it is against the policy of this clinic to treat by phone when a child has a serious illness or has never been seen in our office.

Even when the office is closed, an answering service is available to make sure your child receives excellent care.  Please call anytime your child is ill or injured and the on-call provider will call you back, but save routine calls and medication refill requests for regular office hours.

A. Please call your Pharmacy for prescription refills. We need 24 hours to process the refill request from the pharmacist. All refill requests on weekends and holidays will be addressed the following weekday (Monday-Friday).

Close Panel

Contact Us:


500 NE Osborne Rd-Suite 215
Fridley,MN 55432


11107 Ulysses St NE-
Blaine, MN 55434
Open 365 days per year!


Call us Anytime
24-hour on-call service

Walk-in urgent care

M-F 7:30am to 9:00am Blaine & Fridley
Weekends & Holidays - 9:00-10:30am-Blaine location only

Office Hours

Monday - Thursday 7:00am - 5:00pm (Fridley)
7:30am-7:00pm (Blaine)
Friday - 7:00am - 5:00pm (both sites)
Saturday, Sundays and Holidays 9:00am-10:30am Blaine location only

Follow Us:

Stay in Touch:

Spring Blog 2019


Congratulations! It seems we’ve survived another Minnesota winter.


I know everyone is super excited to get out and finally enjoy the warm weather and sunshine but let’s pause for a safety break. While you’re taking stock of your summer essentials, now is a great time to look at the kids’ bike helmets to be sure they fit properly. I know kids hate to wear them so the best thing to do is make helmets a rule right from the start. Even if your kids are slow. Even if your street is safe. Remember, it’s the hazard you don’t anticipate that gets you. If you are worried about the fit of your helmet bring it with you to your next visit. Any of our awesome providers can check it for you.

  Now is also a good time to remind children how to cross a street safely and watch for other dangers. Don’t forget to tell even older kids that they should never swim alone and life jackets should be worn on any boat.

  Spring is also a time when annoying seasonal allergy symptoms start to show up. If your child has a known diagnosis of seasonal allergies and especially if they have asthma, now is a perfect time to come in and have their prescriptions updated. Asthmatics may benefit from starting medicines before allergy season in order to prevent a more severe exacerbation. We always recommend every child with asthma come in every 6 months to make sure that their symptoms are well controlled. 

  At home, there are a few things you can do to minimize allergen exposure. First is: control the dust, especially in their rooms. Use a damp cloth instead of a duster and vacuum frequently being sure to include under the bed. If possible, remove draperies and instead, use blinds. These are easier to wipe down and don’t trap as much dust. Put all stuffed animals through the dryer every couple of weeks. They tend to sit on beds and shelves and will collect a ton of dust. Get an allergy cover for the bed pillows. These can be found in most stores that sell linens. Changing your air filters regularly will help as well. We would be happy to talk this through with you at your next appointment. If problems persist, sometimes testing for environmental allergies can be helpful. We offer blood tests for this in our offices but more extensive testing can be done at an Allergy Specialist.

 We’re also getting closer to the end of the school year and many parents will be meeting with teachers. If you are concerned about learning disorders or behavior concerns, now is a good time to start the process. Often, we seek input from the teachers and waiting until summer complicates that. Also, schools will often perform testing for learning disorders as well but do not do it over the summer.  We are more than happy to help you navigate the school system and place referrals here in the office. We have talented psychologists seeing patients in both Fridley and Blaine locations who are very proficient in these types of evaluations. A word of caution! These evaluations tend to take time and often several visits are needed.


 Okay, okay…enough lecturing. Go enjoy your spring weather!




Jennifer Rousseau, M.D.

Child and Teen Medical Center



Fall Blog 2018

Greetings Families! We at Child and Teen Medial Center hope summer was amazing and you are full of warm memories because it’s going to get

Read More »